Fly 748.com has officially resumed scheduled passenger flights, marking a steady return to Kenya’s domestic aviation space at a time when demand for air travel within the country is growing.
The airline is coming back with a focus on offering services that are affordable, reliable, safe, and centered on customer needs. This relaunch reflects wider changes in how people are travelling across Kenya, with more movement driven by business, government work, tourism, and social events happening in different counties.
The airline’s leadership says the return is built on years of experience operating in complex aviation environments. According to Head of Fly 748.com, George Oduor, the company is applying lessons learned from challenging operations to improve its scheduled services.
“For our scheduled services, this translates into disciplined scheduling, efficient turnaround processes, and strong operational oversight. The goal is simple: deliver a service that performs predictably, every day,” said Oduor.
He further explained how the airline’s background in humanitarian aviation has shaped its approach.
“In humanitarian aviation, particularly in last-mile operations, you learn to manage complexity with precision. You operate in conditions where infrastructure is minimal, timelines are critical, and outcomes matter deeply. That experience has shaped how we build systems, focused on control, adaptability, and consistency,” explained Oduor.
The first flights after the relaunch departed from Jomo Kenyatta International Airport in Nairobi to Mombasa and Ukunda in Diani. These initial routes are expected to serve as a starting point as the airline gradually expands based on demand.
“The current routes serve as our operational baseline. From here, we will expand methodically, introducing additional frequencies, scaling capacity with larger aircraft, and extending into new domestic and regional destinations,” said Oduor.
Chairman of 748 Air Services, Ahmed Jibril, noted that the return of the airline will make travel to the Coast easier for both locals and visitors. He emphasized that the airline aims to serve a wide range of passengers, including business travelers, families, students, and tourists.
“We are here for the business traveller who needs to be in Mombasa in the morning and back after a productive day. We are here for the family travelling for a holiday. We are here for the hotelier, the tour operator, the conference guest, the student, the government officer, the entrepreneur, and the frequent flyer who simply wants an airline they can depend on,” said Jibril.
He also highlighted plans for a customer loyalty programme.
“Our offering includes a customer loyalty programme designed to reward frequent flyers. We want our regular passengers to feel appreciated, because loyalty must go both ways. When you choose Fly748.com again and again, we want you to benefit from that choice,” he added.
Managing Director of 748 Air Services, Moses Mwangi, said the airline is taking a careful approach as it rebuilds its operations.
“From there, we will scale, adding frequencies, optimizing fleet deployment, and introducing higher-capacity aircraft as demand grows. Beyond domestic operations, we are positioning ourselves for regional expansion, leveraging our established presence across Africa to unlock new connectivity,” said Mwangi.
He added that the airline will continue balancing its commercial services with its humanitarian work.
“Importantly, our growth will remain balanced. While we expand into scheduled aviation, our humanitarian mission- particularly in the last mile – will continue to be a defining part of our identity.”
The relaunch comes at a time when more Kenyans are choosing air travel due to increased economic activity and frequent events such as conferences and cultural gatherings.
“Events such as devolution conferences and regional cultural gatherings have increasingly driven passenger traffic, creating new opportunities for domestic carriers.,” said Oduor.
Fly 748.com says it has improved its service offering with better scheduling, easier booking processes, and a stronger focus on customer experience.
“We understand the importance of time, cost, and reliability for today’s traveler. Our goal is to make air travel more accessible while maintaining the highest operational standards,” Affirmed Oduor.
748 Air Services has over three decades of experience and is known for operating in demanding environments, including humanitarian and government missions. .
Through Fly 748.com, the company is now extending that experience to everyday travelers, with flights connecting Nairobi to Mombasa and Ukunda as it begins this new phase.
