A dramatic scene unfolded in Nairobi when a group of angry matatu passengers took justice into their own hands, forcing a public transport vehicle into a police station after a conductor allegedly assaulted a passenger over KSh 30.
The incident, captured in a viral video circulating on social media, shows irate passengers confronting the matatu conductor, demanding accountability for his actions.
Witnesses say the conductor physically attacked a commuter over a fare dispute, sparking outrage among fellow travelers.
According to one of the passengers who shared the clip, the group decided to take collective action.
“I was in a matatu, and the conductor hit a passenger over KSh 30. We joined hands and took the vehicle to the police station by force,” the witness recounted.
In the footage, a heated exchange ensued as passengers ordered the conductor into the vehicle, insisting they head straight to law enforcement authorities.
Super Metrol Tout
The driver attempted to calm the situation, claiming that the payment message had been delayed. However, the agitated passengers would hear none of it, demanding compensation for the assaulted individual.
The incident sparked widespread debate online, with many Kenyans praising the passengers for standing up against misconduct in public transport.
The altercation reignited memories of a tragic incident in which Gilbert Thuo, a passenger, lost his life after allegedly being pushed out of a moving Super Metro matatu over KSh 30.
The National Transport and Safety Authority (NTSA) subsequently suspended the sacco’s operating license and mandated an inspection of its fleet.
A group of youths hanging on a speeding Matatu. Photo: NTV Kenya Source: X
This latest episode has intensified calls for improved regulation of matatu conductors and stricter penalties for abusive behavior.
Passengers are urging the NTSA to take decisive action to prevent further cases of mistreatment and violence over minor fare disputes.
As the police investigate this latest case, Kenyans are left questioning whether enough is being done to safeguard passengers in the often-chaotic matatu industry.
