Comedian Mulamwah has found himself in a frustrating situation that has sparked new concerns about Safaricom’s handling of customer security.
He revealed that while he was outside the country, his Safaricom line was allegedly replaced without his consent.
This not only locked him out of his WhatsApp account but also opened the door for criminals to send messages to his contacts asking for money. The incident has left many Kenyans worried, asking how safe their own lines really are if such a breach can happen so easily.
Source: Tuko
Mulamwah questioned how the replacement could have been done without him being present, since Safaricom usually demands identification and in-person confirmation for such a process.
Even more alarming was how the unknown person seemed to know his last airtime details and account balance, something only Safaricom should have access to.
This raises questions about whether customer data is being mishandled or whether the company’s employees may be enabling fraud.
When he reached out to customer care for help, he described the experience as slow and unhelpful, only adding to his frustration.
He has since said that he plans to take legal action once he returns to Kenya, demanding that whoever was behind the scam refund the money stolen through his line. But the bigger issue is not just about one case.
Many Kenyans now feel vulnerable, with some admitting in online comments that they fear they too could be victims of such a SIM swap scheme.
A section of the comments from Kenyans.
Others recalled similar experiences where their lines were tampered with, suggesting that this is not an isolated incident but part of a wider problem.
While some people dismissed the matter by claiming that celebrities are common targets for scammers, that argument only shifts blame from where it belongs. The real question is why Safaricom allows such loopholes in the first place.
If criminals can so easily access private customer details and replace lines without proper verification, then every customer is at risk. Safaricom has built its business on mobile money and communication, making billions from Kenyans who trust it with their financial and personal information.
But this case shows that the trust is misplaced if users can lose control of their lines so easily.
Mulamwah’s case should not be brushed aside as mere celebrity drama. It exposes deeper cracks in Safaricom’s security systems and how poorly it handles fraud when it happens.
Instead of offering quick solutions and accountability, the company leaves customers stranded with slow responses and unanswered questions. For ordinary Kenyans who depend on their phones to communicate and access money, this is unacceptable.
Unless Safaricom tightens its security and shows real accountability, more people will continue to suffer while the company counts its profits. This scandal is a reminder that behind the glamorous image, Safaricom’s systems are deeply flawed and untrust worthy.
