It was a routine stop at Total Energies Njabini station for Wambui Njoki, who filled up her car with fuel, expecting a smooth journey ahead. Instead, her car stalled shortly after, leaving her stranded.
A quick inspection revealed water in the fuel filter, forcing her to drain the entire tank and dispatch a boda boda rider to fetch cleaner fuel.
Frustrated, Wambui tagged EPRA (Energy and Petroleum Regulatory Authority) on social media, sparking a chain of events. Total Energies responded, claiming their Njabini station had been tested and all parameters were within acceptable limits.
They suggested the issue stemmed from her car or possibly her previous fuel source, as her tank was empty when she fueled at Njabini.
However, EPRA took matters into their own hands, visiting Wambui’s home to test a sample of the fuel she had drained. While they concluded the fuel was not adulterated, they found water levels in the fuel—an alarming 13 liters.
The story took a turn when Total Energies reached out to Wambui again, this time more
