Airtel Kenya Call Centre, managed by Altruist Communications, is facing sharp criticism after employees came forward to reveal the harsh realities of their working conditions.
Speaking anonymously, the workers described a culture of exploitation, underpayment, and mistreatment that has left many on the brink of despair.
According to a post by blogger Cyprian Nyakundi on X, underpayment remains a major grievance among employees, with salaries averaging between KSh 17,000 and KSh 18,000 for nine-hour shifts.
Despite the demanding nature of the job, salary deductions are often made without explanation, further demoralising workers. Some employees report being paid as little as KSh 12,000 after a month of labour.
Overtime work is mandatory but goes unpaid, and daily briefings, which last up to 30 minutes, are excluded from the eight-hour workday. This has led employees to feel exploited, with their extra efforts receiving no recognition or compensation.
The working environment has also been described as toxic, with verbal abuse during briefing sessions being a common occurrence.
Employees say that shouting and intimidation during these meetings have created a hostile atmosphere, affecting their morale and productivity.
Leave days, a vital respite for many workers, are frequently cancelled or expired without notice, leaving employees overworked and with no time to recharge.
Adding to the discontent are allegations of bribery in the hiring process. Some claim that new hires are required to pay bribes for job placements, only to face the same exploitative conditions that force many to resign.
These revelations, highlighted by blogger Cyprian Nyakundi, shed light on a deeply flawed system that prioritises profits over employee welfare. As more workers speak out, the call for change at Airtel Kenya Call Centre grows louder. The public now awaits action to address these systemic issues.
