An investigation has uncovered that Kenyan security agencies are using Safaricom’s systems to track and capture people by accessing their personal call and location data without proper checks.
The findings, Nation Africa reports, suggest that Safaricom plays a key role in real-time tracking, raising concerns about privacy breaches and misuse of personal information.
The report explains that security officials have almost unlimited access to Safaricom’s network, supported by a British software company called Neural Technologies.
Safaricom CEO Peter Ndegwa. Photo: Safaricom Source: Facebook
This setup allows the authorities to track people’s movements and phone calls, often without court approval.
In many cases, this cooperation has led to quick arrests, but it has also raised alarms about political misuse, especially in situations where individuals go missing or are targeted unfairly.
Safaricom has denied breaking any rules, saying it only shares information with law enforcement when there is a proper court order.
“We take our duty to protect customer privacy very seriously,” said a Safaricom spokesperson.
However, the investigation found several instances where data was given to security agencies without following legal procedures, raising concerns that the system is being abused.
Safaricom CEO Peter Ndegwa. Source: Facebook
Rights groups are worried that Safaricom’s involvement has made it easier for authorities to carry out abductions, disappearances, and even illegal actions against innocent people or political critics.
They are now calling for tougher regulations to make sure telecom companies do not help in violating people’s rights.
The findings have sparked public anger, with many calling for Safaricom to do more to protect customer data.
Experts are also asking for stricter rules and better oversight to stop such tracking from happening without permission.
As pressure builds, Safaricom’s role in safeguarding privacy and human rights is being close examined.
