apologetically. They offered to cover the cost of repairing her car and to fully refund the fuel costs, an unexpected but necessary gesture after the debacle.
Wambui’s ordeal raises a critical question: which oil marketer can you trust? Shell? Rubis? Total Energies? Or is it time to explore local alternatives?
As consumers, such incidents remind us to remain vigilant and demand accountability from energy giants.
“After tagging EPRA in her complain, Total Energies called her and said the Njabini station had been tested and all the ‘parameters’ were OK. TE suggested the problem emanated from her car or where she previously fueled (her tank was empty when she fueled at Njabini),” Eng Nyasikera an influential X user where this story was sourced said.