Lawyer Cliff Ombetta and popular blogger Cyprian Nyakundi are calling out Uber on social media over what they describe as its questionable handling of accountability.
Both shared personal experiences that have raised serious concerns about the ride-hailing giant’s commitment to customer service.
Nyakundi took to X on January 11,to narrate an unfortunate incident that occurred on New Year’s Eve. He explained how he lost his iPhone 12 during a ride from Kiambu Road to Ibiza using Uber Chap Chap.
Criminal lawyers Dunstan Omari and Cliff Ombetta outside Milimani Law Courts. Photo: Tuko Source: X
The driver assigned to him, Moses, initially seemed cooperative after Nyakundi realized he had left his phone in the car.
“We called Uber immediately because we had paid via card and had only communicated with the driver through the app,” Nyakundi posted on X.
“Uber connected us to him, and he acknowledged having the phone. He even promised to return it. But up to now, he hasn’t done so!” Frustrated, Nyakundi called on Uber to help him retrieve his phone and demanded the company provide the driver’s direct contact if possible.
Cliff Ombetta, a prominent lawyer, chimed in with his own grievances about the platform.
“Uber drivers are not answerable. Uber does not care. I have had a number of bad experiences since December 25th,” Ombetta tweeted, tagging Uber and expressing his disappointment with the service.
Both Ombetta and Nyakundi’s complaints have sparked conversations online, with many users sharing similar experiences and questioning Uber’s approach to customer complaints.
The ride-hailing company is yet to respond to these allegations, but the growing frustration among users highlights the need for a better system to address accountability and lost-item claims.
